When you open the voidX AI app in your Shopify admin, there are "Home", "Conversations" and "Assistant settings" tabs at the top. "Conversations" is where you read the actual exchanges between visitors and the assistant.
Seeing what visitors ask helps you decide where to add more knowledge.
Screen layout
When you open the tab, the description "Review the conversations between your visitors and the AI assistant." is shown, with conversations listed below, most recent first.
- Title: the first question in the conversation. "(Untitled conversation)" if there is none
- Time: the time of the last message
- Length: "{n} turns". One question and answer pair is 1 turn
If the list is long, "Load more" below loads the rest. If there are no conversations yet, "No conversations yet. Once visitors start chatting with the widget, they'll show up here." is shown.
Reading a conversation
Clicking a row opens that conversation. The "Visitor" questions and the assistant's answers follow in time order, and the assistant is shown with the name set in Assistant settings.
Long conversations continue with "Load more", and "Back to list" returns you to the list. Product links in answers open the product page in your store.
When conversations fail to load
If "Couldn't load conversations." is shown, click "Retry". If it keeps failing, reopen the app from your Shopify admin.
Next steps
- When the assistant answers differently from your site, see Inaccurate answers.
- For how to fill in answer material, see Knowledge and answers.