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Documents
Understand
This axis covers structure and principles rather than settings. Read it when you are deciding whether to adopt voidX AI, or when behavior differs from what you expected.
Features
| Document | Summary |
|---|---|
| What is voidX AI | voidX AI runs on four pillars: knowledge, persona, widget and tokens. This document explains what each pillar is, how they connect, and what to check before you start. |
| Chat screen | The elements of the widget screen visitors see on your site, and the conditions under which each element appears. |
| Proactive greetings | The conditions under which the agent starts a conversation with visitors, the kinds of messages it uses, and the restraint rules that prevent overexposure. |
| Persona casting | The input and output of casting, which reads a site address to cast an agent suited to your industry, and what changes when you connect it to your site. |
| Knowledge and answers | The agent answers only from registered knowledge. This document explains the differences between the three ways to register knowledge and when registered knowledge starts being used in answers. |
| Tokens and usage | Monthly tokens per plan, the amount deducted per conversation, what happens when tokens run out, and when they are credited again. |
| Privacy and security | What the widget stores in the visitor's browser, the conversation records a business can view, rules for managing widget keys, and the consent items at sign-up. |
System
| Document | Summary |
|---|---|
| Widget key and domains | How a widget key is tied to a domain, who can see it, what happens when you reissue it, and where the widget code is loaded from. |
Issue guide
| Document | Summary |
|---|---|
| Widget not showing | How to check and fix a widget that does not appear on your site after installation |
| Inaccurate answers | How to check and fix answers whose prices, policies or product details differ from your site |
| Wrong answer language | How to check and fix greetings or answers that go out in a different language from the visitor's |
| Product cards not showing | How to check and fix answers that name products but do not show them as cards |
| Follow-up questions not showing | How to check and fix suggested questions that no longer appear after answers |
| Links to nonexistent products | How to check and fix product links in answers that lead to missing pages or the wrong product |
| Tokens used up | How to check and fix chat that is blocked after the widget shows a usage limit notice |
| Trial expired (Cafe24) | How to check and fix chat that stopped because the Cafe24 app's 7-day free trial ended |
| Repeated greeting | How to check and fix a widget that greets visitors as if they were new on every page |