voidX AI is an AI agent service for websites and online stores. It reads a single site address, creates an agent suited to your industry, and places that agent on your site as a widget. Visitors find what they want through conversation instead of search.
The agent runs on four pillars: knowledge, persona, widget and tokens. The four pillars do not work independently. They are connected to one another.
The model is not what drives answer quality
The quality of an AI agent's answers depends less on model performance than on how well organized the knowledge it reads is.
The agent does not know your business on its own. It does not know what you sell, how much shipping costs, or how many days customers have to request an exchange. It has to get this information from somewhere to build an answer, and that "somewhere" is the content you register as knowledge.
If your site has a shipping policy page, the agent can explain shipping fees. If that page does not exist, it cannot. If product information is in its knowledge, it recommends products. If not, it only knows product names.
Knowledge is the agent's reference library.
How the four pillars connect
| Pillar | What it does | Where it comes from |
|---|---|---|
| Knowledge | Material for answers. Site pages, product information, notes you write yourself | Registered in the knowledge screen. App channels ingest it automatically |
| Persona | The answering agent's name, greeting, tone and business instructions | Created by site casting, then edited by you |
| Widget | What visitors see. Character, speech bubble, chat panel | Installed on your site with a widget key. App channels inject it through the app |
| Tokens | Unit of cost for conversations. Deducted per conversation from each plan's monthly allowance | Credited when you pay for a plan, balance shown in the usage screen |
Casting your site creates a persona, and registering knowledge builds up material for answers. Once you add the widget, that persona talks to visitors using that knowledge, and tokens decrease each time a conversation ends.
If any one of the four pillars is empty, the others cannot do their part. Without knowledge, the persona has nothing to talk about. Without tokens, the widget cannot open a conversation.
Change the knowledge and the answers follow
Knowledge is not something you register once and forget. When your shipping policy changes, you collect that page again, and from that moment the agent answers with the updated content.
There is no separate training step and nothing to change on the agent side. This is because the agent looks up registered knowledge each time it builds an answer.
Three channels
There is one widget. Only where and how you add it differs. On a website you run yourself, you paste the installation code. On a Cafe24 store or a Shopify store, you install the app from the app store.
| Channel | How to install | Answer material |
|---|---|---|
| Direct installation | Two lines of installation code | Knowledge registered in the knowledge screen |
| Cafe24 store app | App store installation | Cafe24 product information (ingested automatically) |
| Shopify app | App store installation | Store information (ingested automatically) |
What to check before you start
- Answer scope: The agent answers only from registered knowledge. It does not know content that is not on your site or policies you have not registered. If frequently asked details such as shipping fees or exchange rules are scattered across your site, register them directly as text.
- Regulated industries: Regulated industries such as finance and healthcare are outside the service scope. A notice appears in the connect confirmation, and it is the user's responsibility to check whether their site falls under one. Per the Terms of Service, the company is not responsible for issues arising from connecting such a site without notice.
- Answer language: A directly installed widget uses the language set at installation, and app channels use the visitor's browser language.
- Impact on your site: The widget does not affect your site's styles. Your site's fonts and colors do not change because of the widget, and your site's styles do not break the widget.
- Running out of tokens: When tokens run out, the widget stays visible but conversations do not open. You can check the balance in the usage screen.
Next steps
- For the screen elements visitors see, see Chat screen.
- For the rules on when the agent starts a conversation, see Proactive greetings.
- For token deduction and balance rules, see Tokens and usage.
- To get started, see Sign-up and initial setup.