The widget recommended products but only listed them as text, without turning them into cards with images and links. Cards are created only when a list item in the answer has a bold title or price and a link to your site (the same domain), with up to 3 per answer. Without cards, visitors cannot go straight to the product page.
How to fix
- In the console, open the "Products" tab under "Knowledge" and check that the recommended product is in the list and "View original" opens the product page. If the list is empty, open the site source in the source list and click "Re-collect".
- Check that product detail addresses match the recognition rules. The address must contain one of
/product,/products/,/p/,/goods,/item,/prd,detail.html,product_no=,product_cd=,goodsno=,itemid=,sku=,product_id=orproductid=. - If addresses do not match the rules or cards are not wrapped in
a[href], add thedata-voidx-productmarker to the product card element. The marker is recognized before the address rules. The method is in Preparing your site. - If product detail pages have none of schema.org/Product microdata, JSON-LD or
og:type=product, add structured data, then re-collect. The rules for creating cards are summarized in Chat screen. - In the Cafe24 app, cards appear once product information has come in from Cafe24, so check in the Cafe24 admin that the product is displayed and on sale.
- If the issue persists, contact us with your site address, the time it happened, your browser, the product page address, and a screenshot of the answer.